Support Matrix

Dell server
generation
Model Remote monitoring
And case creation
Automatic data
collection
ProSupport Plus
configuration
reports
ProSupport Plus
recommendation
reports
R920 Yes Yes Yes Yes
T320 Yes Yes Yes Yes
T420 Yes Yes Yes Yes
T620 Yes Yes Yes Yes
13th R430 Yes Yes Yes Yes
R530 Yes Yes Yes Yes
R530xd Yes Yes — —
R630 Yes Yes Yes Yes
R730 Yes Yes Yes Yes
R730xd Yes Yes Yes Yes
R930 Yes Yes — —
M630 Yes Yes Yes Yes
M830 Yes Yes — —
T430 Yes Yes Yes Yes
T630 Yes Yes Yes Yes
FC430 Yes Yes — —
FC630 Yes Yes Yes Yes
FC830 Yes Yes — —
Supported Dell Remote Access Controllers
Model
Remote monitoring
And case creation
Automatic data
collection
ProSupport Plus
configuration reports
ProSupport Plus
recommendation
reports
iDRAC7 Yes Yes Yes Yes
iDRAC8 Yes Yes Yes Yes
Minimum requirements for installing and using
SupportAssist
Software requirements
SupportAssist can integrate with one of the following versions of Operations Manager:
● Microsoft System Center Operations Manager 2012 R2
● Microsoft System Center Operations Manager 2012 SP1
● Microsoft System Center Operations Manager 2007 R2 root management server (RMS), management server, or operations
console
● Integration of SupportAssist with Operations Manager 2007 R2 is supported only if the server is running one of the following
operating systems:
○ Microsoft Windows Server 2008 Standard, Enterprise, or Datacenter (32-bit or 64-bit) with SP1 or SP2
○ Windows Server 2008 R2
Introduction
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