SupportAssist Version 1.1 For Microsoft System Center Operations Manager Quick Start Guide December 2014 Rev.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. NOTE: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
1 Introduction Dell SupportAssist for Microsoft System Center Operations Manager enables automated support from Dell by proactively identifying hardware issues in Dell servers. When an issue is detected, SupportAssist automatically opens a support case with Dell Technical Support and sends you an email notification. Data required for troubleshooting the issue is automatically collected and sent securely to Dell.
8. Verify if the SupportAssist application is able to communicate with the SupportAssist server hosted by Dell by performing the connectivity test. For more information, see Connectivity test. 9. If the monitored devices are covered under the Dell ProSupport Plus service contract, you must configure SupportAssist to collect the system information from the devices periodically. For more information, see Configuring the periodic collection of system information. 10.
NOTE: The username must be provided in the domain\username format. You can use a period [.] to indicate the local domain. 5. Click Apply. SupportAssist verifies the management group credentials by attempting to establish a remote connection. If the remote connection is successful, the management group credentials are saved. Connectivity test The connectivity test enables you to verify if the SupportAssist application can communicate successfully with the SupportAssist server hosted by Dell.
The Send System Logs link is enabled. 3. Click Send System Logs. The status of the collection and upload of system information is displayed in the Status column. 4. To add other devices to the system information collection queue, select each device in the Device Inventory, and then click Send System Logs. If SupportAssist is able to successfully generate the system information and upload it to Dell, the Status column displays Collection Uploaded.
2. In the Open box, type mmc, and click OK. The Console 1 – [Console Root] window is displayed. 3. Click File > Add/Remove Snap-in. The Add or Remove Snap-ins dialog box is displayed. 4. Under Available snap-ins, select Certificates, and click Add >. The Certificates snap-in dialog box is displayed. 5. Ensure that My user account is selected, and then click Finish. 6. In the Add or Remove snap-ins dialog box, click Add >. The Certificates snap-in dialog box is displayed. 7.
