Release Notes

Upgrade

To upgrade SupportAssist from version 1.0 to 1.1:

1. On the management server running Operations Manager, right-click the SupportAssist installer

package, then select Run as administrator.

Note: Microsoft User Access Control (UAC) requires that the installation is performed with elevated

privileges that are obtained only through the Run as administrator option. If you are logged on to the

server running Operations Manager as an administrator-level user, double-click the installer package

to install SupportAssist. However, when the Open File - Security Warning dialog box is displayed,

click Run to proceed.

The Dell SupportAssist - InstallShield Wizard (installation language selection) dialog box is

displayed.

2. From the Select the language for the installation from the choices below list, select a language

and click OK.

3. Read the software license agreement, select I accept the terms in the license agreement, and then

click Next.

4. Click Upgrade.

The Install Wizard Completed dialog box is displayed.

5. Click Finish.

Uninstallation

Note: Before uninstalling SupportAssist, ensure that DSET is not running in the background. To verify if

DSET is running, open the Task Manager and check if the dellsysteminfo.exe is listed in the Processes

tab.

To uninstall:

1. Click Start→ Control Panel→ Programs and Features.

The Programs and Features window is displayed.

2. Select Dell SupportAssist, and click Uninstall.

3. If the Programs and Features dialog is displayed, prompting your confirmation, click Yes.

SupportAssist and the associated collection tool are now uninstalled.

Contacting Dell

Note: If you do not have an active Internet connection, you can find contact information on your

purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by

country and product, and some services may not be available in your area. To contact Dell for sales,

technical support, or customer service issues:

1. Visit support.dell.com.

2. Select your support category.

3. If you are not a U.S. customer, select your country code at the bottom of the support.dell.com page,

or select All to see more choices.

4. Select the appropriate service or support link based on your need.

For information on documentation support, visit dell.com/SupportAssistGroup or

dell.com/ServiceabilityTools.

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