Release Notes

Hardware requirements:
For information about the hardware requirements specific to your IT environment, see the latest
Operations Manager 2007 R2 Sizing Helper Tool or System Center 2012 Operations Manager Sizing
Helper Tool at microsoft.com.
Note: If SupportAssist is configured to generate the system log collection at regular intervals, additional
hard drive space is required. The hard drive space required can be determined as 10 MB x number of
devices.
Network requirements:
• Internet connection – standard Gbe network
• The server running Operations Manager on which SupportAssist is installed must be able to
communicate with the Dell SupportAssist server hosted by Dell over the HTTPS protocol.
• The management server must be able to connect to the following destinations:
− https://api.dell.com/support/case/v2/WebCase — end point for the SupportAssist server.
− https://ddldropbox.us.dell.com/upload.ashx/ — the file upload server where
− the diagnostic test results are uploaded.
− http://ftp.dell.com/ — for getting new SupportAssist release information.
Installation Instructions
To install SupportAssist:
Note
:
Make sure that Dell Server Management Pack Suite Version 5.0.1, 5.1, or 6.0 For Microsoft System
Center Operations Manager And System Center Essentials is installed and the required management
packs are imported on the system. For more information, see "Management Packs Required For
SupportAssist" in the "Minimum Requirements" section.
1. On the management server running Operations Manager, right-click the SupportAssist installer
package, then select Run as administrator.
2. From the Select the language for the installation from the choices below list, select a language
and click OK.
3. Read the terms, and click I Agree.
4. Read the software license agreement, select I accept the terms in the license agreement, and then
click Next.
5. Provide the primary contact details and click Next.
6. Click Install.
7. Click Finish.
Note: If your system connects to the Internet through a proxy server, the proxy server settings must be
configured in the Proxy Settings page in SupportAssist. For more information about configuring the
proxy, see the
Dell SupportAssist Version 1.1 User's Guide at dell.com/ServiceabilityTools.
NOTE: If SupportAssist is installed on either a non-host system (Operations Manager 2012 R2 or 2012 SP1)
or non-RMS system (Operations Manager 2007 R2), SupportAssist must be configured to establish a
remote connection with the management group. For more information about configuring a remote
connection, see the
Dell SupportAssist Version 1.1 For Microsoft System Center Operations Manager
User's Guide
at dell.com/ServiceabilityTools.
NOTE: For information about the components and configurations that you can verify to ensure that
SupportAssist installed on your system works as expected, see the
Dell SupportAssist Version 1.1 For
Microsoft System Center Operations Manager Quick Start Guide
at dell.com/ServiceabilityTools.
NOTE: The following system log collection tool is automatically installed during the installation of
SupportAssist: Dell System E-Support Tool (DSET) version 3.7.