Release Notes

Fixes
• If the secondary contact information is not provided earlier, and you provide secondary contact
information in the Settings→ Contact Information page, the information you provided is not saved
even after you click the Save button.
• Alerts from iDRAC7 received by Operations Manager 2007 R2 running Dell Server Management Pack
Suite Version 5.1 For Microsoft System Center Operations Manager And System Center Essentials, are
not processed by SupportAssist.
Known Issues
Issue 1:
Description
Periodic collection of system logs does not occur when you provide the default device type credentials
in the System Logs page, and then navigate to the Preferences page to select the Enable system log
collection scheduling option. [PHOME-1428]
Resolution
In System Logs page, under System Log Collection Schedule set the Frequency to Weekly or Monthly
based on your preferences.
Version Affected
SupportAssist version 1.0 and 1.1
Issue 2:
Description
If uninstallation of SupportAssist is attempted while DSET is running in the background, the uninstallation
fails. Further attempts to install or uninstall SupportAssist are unsuccessful.
Resolution
Before attempting to uninstall SupportAssist, ensure that DSET is not running in the background. To
verify if DSET is running, open the Task Manager and check if the dellsysteminfo.exe is listed in the
Processes tab.
Version Affected
SupportAssist version 1.0 and 1.1
Limitations
• When a support case is created on a server where 'iDRAC7' and 'Windows Server' are discovered,
execution of the collection tool cannot be guaranteed on a specific device.
Version affected: 1.0 and 1.1
Installation Prerequisites
The following are the prerequisites for installing and using SupportAssist:
• Dell PowerEdge servers running:
− Microsoft System Center Operations Manager 2012 R2
− Microsoft System Center Operations Manager 2012 SP1
− Microsoft System Center Operations Manager 2007 R2 root management server (RMS),
management server, or operations console
• Familiarity with Operations Manager 2012 R2, 2012 SP1, or 2007 R2 installation, configuration, and
operation
• Dell Server Management Pack Suite Version 5.0.1, 5.1, or 6.0 For Microsoft System Center Operations
Manager And System Center Essentials