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9 Managing Windows Device Credentials in SupportAssist using Service Account | Version 1.0 | February 2014
2 Benefits of Service Account
In addition to the enhanced security that is provided by having individual accounts for critical services,
there are few important administrative benefits associated with managed service accounts:
 Managed service accounts in SupportAssist will ensure log collection works fine and will not fail to
execute due to device password expiry.
 Managed service accounts allow administrators to create a class of domain accounts that can be
used to manage and maintain services on local computers.
 Unlike with regular domain accounts in which administrators must reset passwords manually, the
network passwords for these accounts will be reset automatically.
 Unlike with normal local computer and user accounts, the administrator does not have to
complete complex Service Principal Names(SPN) management tasks to use managed service
accounts.
 Administrative tasks for managed service accounts can be delegated to non-administrators.
 Managed service accounts can reduce the amount of account management needed for critical
services and applications.
Conclusion
Dell SupportAssist identifies hardware failures on supported devices quickly and more accurately. It
automates and streamlines the support process steps without much interaction from your side. With
SupportAssist, integrated with OpenManage Essentials, you have a single systems management console to
remotely monitor and manage your environment, giving you instant insight into how your systems are
performing at all times.