White Papers

6 Managing Windows Device Credentials in SupportAssist using Service Account | Version 1.0 | February 2014
9. Check Password never expires option.
10. Click next.
11. Click Finish to complete creating a service account.
Figure 2 Confirm Password
1.2 How to use Service Account in SupportAssist
Service account can be used for Windows hosts which are part of Active directory domain. Service
account credentials can be assigned in the Settings-System Logs page or Devices page from SupportAssist
UI.
Settings page
1. Click the Settings tab.
2. Under Edit Device Type Credentials, select Device Type as Server and Credential Type as
Windows
3. Set Username and Password with service account Username and Password
4. Click Save Changes.
5. For any further operation like send system log etc., SupportAssist will use this account for all
windows Servers.