M Manag ging Wind W dows Devic ce Creden ntials iin Suppo ortAsssist ussing Servic S ce Ac ccoun nt Dell Product Grou up Services Feb bruary 2014 AD Dell Tech hnical White Paper
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Table of contents Introduction ........................................................................................................................................................................................... 4 1 2 What is Service Account ...............................................................................................................................................................5 1.1 To create a service account in Active Directory................................................
Introduction Dell SupportAssist is a remote support application providing proactive support capabilities that help identify and resolve issues faster and more accurately. It integrates with Dell OpenManage Essentials, and enables transparent visibility to your server, storage, and networking infrastructure. SupportAssist is designed with automated proactive features to help streamline support process steps, maintain your systems’ health, and identify hardware failures faster and more accurately.
1 What is Service Account A service account is a user account that is created explicitly to provide a security context for services running on Microsoft® Windows® Server. The account is created on the Windows domain controller and should be part of the administrators group on the managed windows device. Use Active Directory Users and Computers to create service accounts in the Active Directory® service. 1.1 To create a service account in Active Directory 1.
9. Check Password never expires option. 10. Click next. 11. Click Finish to complete creating a service account. Figure 2 1.2 Confirm Password How to use Service Account in SupportAssist Service account can be used for Windows hosts which are part of Active directory domain. Service account credentials can be assigned in the Settings-System Logs page or Devices page from SupportAssist UI. Settings page 1. Click the Settings tab. 2.
Figure 3 Assign Service Account Devices page To edit the credentials for a specific windows server with another account 1. Click the Devices tab. 2. Select a device in the Device Inventory table. 3. Click Edit device credential 4. Enter the Username and Password of the service account and click on Save changes 5. Changes will be applied to the selected windows server only.
Managing Windows Device Credentials in SupportAssist using Service Account | Version 1.
2 Benefits of Service Account In addition to the enhanced security that is provided by having individual accounts for critical services, there are few important administrative benefits associated with managed service accounts: Managed service accounts in SupportAssist will ensure log collection works fine and will not fail to execute due to device password expiry.
