Users Guide

● Microsoft ASP.Net
● IIS 7.x with Windows authentication enabled
● Web browser — Internet Explorer 8, 9, 10, or 11 and Mozilla Firefox 23 or 24; supported only on Windows-based operating
systems.
Related references
Minimum Requirements For Installing SupportAssist on page 8
Hardware Requirements
For information about the hardware requirements specific to your environment, see the latest Operations Manager 2007 R2
Sizing Helper Tool or System Center 2012 Operations Manager Sizing Helper Tool at microsoft.com.
Related references
Minimum Requirements For Installing SupportAssist on page 8
Network Requirements
The following are the minimum network requirements:
● Internet connection – standard Gbe network.
● The server running Operations Manager on which SupportAssist is installed must be able to communicate with the Dell
SupportAssist server hosted by Dell over the HTTPS protocol.
● If SupportAssist is installed on either a non-host system (Operations Manager 2012 R2 or 2012 SP1) or non-RMS system
(Operations Manager 2007 R2), SupportAssist must be configured to establish a remote connection with the management
group. See Configuring A Remote Connection.
● The management server must be able to connect to the following destinations:
○ https://api.dell.com/support/case/v2/WebCase — End point for the SupportAssist server.
○ https://ddldropbox.us.dell.com/upload.ashx/ — The file upload server to which the collected system information is
uploaded.
○ http://ftp.dell.com/ — For getting new SupportAssist release information.
Related references
Minimum Requirements For Installing SupportAssist on page 8
Downloading The Installation Package
To download the installation package:
1. Visit support.dell.com.
2. In the search box, type SupportAssist and click Search.
The search result is displayed.
3. Click the appropriate link to download the SupportAssist installation package to your management server running Operations
Manager.
Installing Dell SupportAssist
By installing Dell SupportAssist, you agree to the Dell End User License Agreement — Type A, available for review at
dell.com/licenseagreements; and the Dell Privacy Policy available for review at dell.com/privacy. Your use of SupportAssist
is also subject to the terms of your Service Agreement and Terms and Conditions of Sale.
To install:
1. On the management server running Operations Manager, right-click the SupportAssist installer package, then select Run as
administrator.
Installing And Setting Up Dell SupportAssist
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