Users Guide

Devices to be
monitored
Monitoring Feature Required Management Packs
● Dell Server View Library
● Dell Windows Server (Scalable Edition)
● Dell Windows Server (Detailed Edition)
● Dell Windows Server Overrides (Informational
Alerts On)
● Dell Operations Library Common
iDRAC DRAC Monitoring
● Dell Feature Monitoring (optional)
● Dell Base Hardware Library
● Dell Operations Library Common
● Dell DRAC Model
● Dell DRAC View
● Dell DRAC Operations Library
● Dell DRAC (SCOM 2007/SCE 2010)
● Dell DRAC (SC2012 OM)
NOTE: For information about importing the required management packs, see the Dell Server Management Pack Suite For
Microsoft System Center Operations Manager And System Center Essentials Installation Guide at Dell.com/
OpenManageManuals, under Server Management Pack Versions for Microsoft System Center Operations
Manager.
Minimum Requirements For Installing SupportAssist
This section provides the minimum requirements for installing and using SupportAssist.
Related references
Software Requirements on page 8
Hardware Requirements on page 9
Network Requirements on page 9
Related tasks
Installing Dell SupportAssist on page 9
Setting Up SupportAssist on page 11
Software Requirements
SupportAssist can integrate with one of the following versions of Operations Manager:
● Microsoft System Center Operations Manager 2012 R2
● Microsoft System Center Operations Manager 2012 SP1
● Microsoft System Center Operations Manager 2007 R2 root management server (RMS), management server, or operations
console
● Integration of SupportAssist with Operations Manager 2007 R2 is supported only if the server is running one of the following
operating systems:
○ Microsoft Windows Server 2008 Standard, Enterprise, or Datacenter (32-bit or 64-bit) with SP1 or SP2
○ Windows Server 2008 R2
○ Windows Server 2008 R2 with SP1
● Integration of SupportAssist with Operations Manager 2012 R2 or Operations Manager 2012 SP1 is supported only if the
server is running one of the following operating systems:
○ Windows Server 2008 R2 with SP1
○ Windows Server 2012 R2
● Microsoft .Net Framework 4.0
8
Installing And Setting Up Dell SupportAssist