Users Guide

3. Select the type of contact:
● Primary
● Secondary
4. Make the required changes to any of the following fields:
● First Name — The first name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and not exceed 50
characters.
● Last Name — The last name can contain letters, quotation marks [ ’ ], periods [ . ], spaces, and not exceed 50
characters.
● Phone Number — In 123-456-7890 format, or in 123-456-7890 x 123 format (to include an extension). It must contain a
minimum of 10 characters, and not exceed 50 characters.
● Alternate Phone Number — Optional, with the same format and character requirements as the Phone Number.
● Email Address — Provide the email address in the [e-mail] format. It must contain a minimum of five
characters, and not exceed 50 characters.
5. Click Save Changes.
Related references
Contact Information on page 18
Configuring Email Notification Settings
You can configure the email notification settings based on your:
● Preference to receive email notifications from Dell SupportAssist
● Preferred language
To configure the email notification settings:
NOTE:
The Settings tab is accessible only if you are logged on as a member of either the Administrators or Domain
Admins group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Preferences.
The Email Settings, Support Collection, and Maintenance Mode page is displayed.
3. To receive email notifications when a new support case is opened, under Email Settings, select Receive email
notification when a new support case is opened.
NOTE: Disabling support case email notifications also disables email connectivity test emails.
4. To set the language in which you want to receive email notifications, from the Preferred Email Language list, select a
language.
NOTE:
The Preferred Email Language is enabled only when the Receive email notification when a new support
case is opened option is selected.
5. Click Save Changes.
Related references
Preferences on page 17
Accessing And Viewing The System Log Collection
When a support case is automatically generated by Dell SupportAssist, data required to troubleshoot the issue is collected and
sent to Dell technical support. The collected troubleshooting information is also compressed and stored on the server running
Operations Manager in the reports directory (typically, C:\Program Files (x86)\Dell\SupportAssist\reports in
64-bit operating systems and at C:\Program Files\Dell\SupportAssist\reports in 32-bit operating systems).
The filename includes the device’s IP address, Dell service tag, and the date/time when the file was created. For example:
Using Dell SupportAssist
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