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Related tasks
Editing Device Credentials on page 23
Sending The System Logs Manually
When a support case is opened or updated, the SupportAssist application, runs the collection tools on the devices that
generated the alerts, and then uploads the system logs to Dell. In certain conditions, if required by Dell technical support, you
may be required to manually collect the system logs and send it to Dell.
To send the system logs manually:
NOTE: The Send System Logs option is enabled only if you are logged on as a member of either the Administrators or
Domain Admins group.
1. Click the Devices tab.
The Device Inventory is displayed.
2. Select a device in the Device Inventory table.
NOTE: You can only select a device that has a valid Service Tag. If a device does not have a valid Service Tag, the
check box for that device is disabled.
The Send System Logs link is enabled.
3. Click Send System Logs.
The Collection Status column in the Device Inventory displays the status of the collection and upload of the system logs.
Related references
Device Inventory on page 14
Scheduling The System Log Collection
Before you begin, ensure that the Enable system log collection scheduling option is enabled in the Preferences page.
To schedule the system log collection:
NOTE:
The Settings tab is accessible only if you are logged on as a member of either the Administrators or Domain
Admins group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Under Edit Device Type Credentials, select Server from the Device Type list.
3. Select the Credential Type from the list. The available options are:
● Windows
● iDRAC
4. Under System Log Collection Schedule, set the Frequency to Weekly or Monthly.
NOTE:
If you want to disable the scheduling of system logs for a specific Device Type and Credential Type, set the
Frequency to None.
5. In the Specify date and time fields, select an appropriate schedule. The options available vary based on the selected
Frequency.
6. Click Save Changes.
Related references
System Logs on page 15
Default System Log Collection Schedule on page 27
Related tasks
Disabling The Scheduling Of System Log Collection For A Specific Device Type on page 28
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Using Dell SupportAssist