Users Guide

NOTE: Windows user names must be of the form [Domain\Username]. You can also use a period [ . ] to indicate the
local domain.
Examples of Windows user names: .\Administrator; MyDomain\MyUsername
● Password — The user password must contain one or more printable characters, and not exceed 127 characters.
NOTE: Repeat step 2 and step 3 if you want to provide the Administrator credentials for more than one Credential
Type at a time.
4. Click Save Changes.
If the credentials for a device differs from the Default Device Type Credentials you provided, you can edit the device
credentials for that particular device. For more information about providing the credentials for a specific device, see Editing
Device Credentials.
Related references
System Logs on page 15
Related tasks
Editing Device Credentials on page 23
Confirming Connectivity Through The Proxy Server
To test if Dell SupportAssist can connect to the Internet through the proxy server:
NOTE:
The Settings tab is accessible only if you are logged on as a member of either the Administrators or Domain
Admins group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Proxy Settings.
The Proxy Settings page is displayed.
3. Ensure that the proxy settings has been configured correctly. See Configuring Proxy Server Settings.
4. Click Apply.
A dialog box appears to inform the status of the connection through the proxy server.
Configuring A Remote Connection
If SupportAssist is installed on a non-host system (Operations Manager 2012 R2 or Operations Manager 2012 SP1) or non-RMS
system (Operations Manager 2007 R2), you must configure SupportAssist to establish a remote connection with the
management groups. Connecting to the management groups allows SupportAssist to retrieve monitoring data such as alerts and
discovery information from Operations Manager. The Management Groups Connection page allows you to provide the
credentials required for SupportAssist to establish a remote connection with the management groups.
NOTE:
Whenever the Operations Manager is configured to connect to either a new host (Operations Manager 2012 R2 or
2012 SP1) or RMS (Operations Manager 2007 R2), SupportAssist must also be configured with the new management group
credentials.
To configure a remote connection:
NOTE:
The Settings tab is accessible only if you are logged on as a member of either the Administrators or Domain
Admins group.
1. Click the Settings tab.
The System Logs page is displayed.
2. Click Remote Connection.
The Management Groups Connection page is displayed.
3. Select Establish a remote connection with the management group.
4. Provide the IP Address or Name, Domain\Username, Password , and Confirm Password in the appropriate fields.
Using Dell SupportAssist
21