Users Guide

Refreshing The Case List Or Device Inventory Display Data on page 32
Device Inventory
The Device Inventory displays the supported Operations Manager-discovered devices. The Edit Device Credentials link
allows you to edit the credentials of a selected device. The Send System Logs link allows you to collect the system logs from a
selected device and uploads it to Dell. You can filter the devices that are displayed by selecting an option from the Filter By
drop-down box. The
icon enables you to refresh the devices that are displayed.
The following table describes the automatically-generated inventory information for your supported Dell devices, as displayed in
the Device Inventory page.
Column Description
Device Type Indicates the type of device as discovered by Operations Manager:
Server — The device is a PowerEdge server or an iDRAC7 device.
Service Tag A unique, alphanumeric identifier that enables Dell to individually recognize each Dell device.
Device Name Indicates the NetBIOS name of the device as discovered by Operations Manager.
Collection Status Indicates the status of the system log collection. The collection status may be:
● Collection Tools Not Supported — This device does not support SupportAssist’s collection
tools.
● Collection Scheduled — Collection tool is scheduled to be run on this device.
● In Progress — Collection tool has been invoked on this device.
● Failed to Start — Collection tool failed to start on this device.
● Failed to Run — Collection tool started, but failed to run on this device.
● Collection Uploaded — Collection information has been uploaded to Dell.
● Collection Failed to Upload — Collection information was not successfully uploaded to Dell.
You can set the number of devices displayed per page by using the Display Devices drop-down box. The navigation icons
enable you to navigate the pages of the Device Inventory.
Related references
Dell SupportAssist Interface on page 12
Related tasks
Editing Device Credentials on page 23
Sending The System Logs Manually on page 26
Resetting The Device-Specific Credentials To The Default Device Type Credentials on page 24
Viewing The Device Inventory on page 31
Filtering The Device Inventory Data By Column Name And Keyword on page 31
Sorting The Device Inventory Data By Column Name on page 31
Returning The Device Inventory Data To The Default Sorting on page 31
Setting The Number Of Devices Displayed Per Page on page 32
Refreshing The Case List Or Device Inventory Display Data on page 32
Settings
The Settings tab enables you to configure SupportAssist. By default, the System Logs page is displayed when the Settings
tab is opened. The Settings tab includes the following pages:
● System Logs
● Proxy Settings
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Dell SupportAssist Interface