Users Guide

Chapter 1: 概览.............................................................................................................................. 5
主要功能................................................................................................................................................................................ 5
Dell 服务合约支持的功能...................................................................................................................................................5
案例数据处理........................................................................................................................................................................6
事件风暴处理........................................................................................................................................................................6
收集的数据 ...........................................................................................................................................................................6
Chapter 2: 安装和设置 Dell SupportAssist...................................................................................... 7
前提条件................................................................................................................................................................................ 7
SupportAssist 所需的管理包.............................................................................................................................................7
安装 SupportAssist 的最低要求....................................................................................................................................... 8
软件要求.......................................................................................................................................................................... 8
硬件要求.......................................................................................................................................................................... 9
网络要求.......................................................................................................................................................................... 9
下载安装包............................................................................................................................................................................ 9
安装 Dell SupportAssist......................................................................................................................................................9
设置 SupportAssist.............................................................................................................................................................11
验证安装............................................................................................................................................................................... 11
Chapter 3: Dell SupportAssist 界面...............................................................................................12
案例列表...............................................................................................................................................................................12
设备资源清册...................................................................................................................................................................... 13
设置....................................................................................................................................................................................... 14
系统日志.........................................................................................................................................................................15
代理设置.........................................................................................................................................................................15
远程连接.........................................................................................................................................................................16
首选项............................................................................................................................................................................. 16
联系信息......................................................................................................................................................................... 17
连接测试............................................................................................................................................................................... 17
Chapter 4: 使用 Dell SupportAssist...............................................................................................19
启动 Dell SupportAssist.................................................................................................................................................... 19
配置代理服务器设置......................................................................................................................................................... 19
配置默认设备类型凭据.................................................................................................................................................... 20
确认通过代理服务器的连接............................................................................................................................................ 21
配置远程连接...................................................................................................................................................................... 21
确认电子邮件连接..............................................................................................................................................................21
筛选系统日志收集.............................................................................................................................................................22
编辑设备凭据..................................................................................................................................................................... 23
启用或禁用系统日志的自动收集................................................................................................................................... 23
将设备特定的凭据重设为默认设备类型凭据..............................................................................................................24
使用默认设备类型凭据覆盖设备特定的凭据..............................................................................................................24
手动发送系统日志.............................................................................................................................................................25
计划系统日志收集.............................................................................................................................................................25
Contents
Contents 3