Support Matrix

Devices to be monitored Required Management Packs
● Dell Base Hardware Library
● Dell Common Operations Library
● Dell DRAC Model
● Dell DRAC View
● Dell DRAC Operations Library
● Dell DRAC (SCOM 2007/SCE 2010)
● Dell DRAC (SC2012 OM)
NOTE: For information about importing the required management packs, see the Dell Server Management Pack Suite For
Microsoft System Center Operations Manager And System Center Essentials Installation Guide at dell.com/
OpenManageManuals, under Server Management Pack Versions for Microsoft System Center Operations
Manager.
Hardware Requirements
For information about the hardware requirements specific to your environment, see the latest Operations Manager 2007 R2
Sizing Helper Tool or System Center 2012 Operations Manager Sizing Helper Tool at microsoft.com.
Network Requirements
The following are the minimum network requirements:
● Internet connection – standard Gbe network.
● The server running Operations Manager on which the Dell SupportAssist plugin is installed must be able to communicate with
the Dell SupportAssist server hosted by Dell over the HTTPS protocol.
● If SupportAssist is installed on either a non-host system (Operations Manager 2012 SP1) or non-RMS system (Operations
Manager 2007 R2), SupportAssist must be configured to establish a remote connection with the management group. For
more information, see “Configuring A Remote Connection” in the Dell SupportAssist Version 1.0 For Microsoft System
Center Operations Manager User’s Guide at dell.com/ServiceabilityTools.
● The management server must be able to connect to the following destinations:
○ https://api.dell.com/support/case/v2/WebCase — end point for the SupportAssist server.
○ https://ddldropbox.us.dell.com/upload.ashx/ — the file upload server where the diagnostic test results are
uploaded.
○ http://ftp.dell.com/ — for getting new SupportAssist release information.
6
Introduction