Support Matrix

Model Remote Monitoring And Case
Creation
Automatic Data Collection
T610 Yes Yes
NOTE: SupportAssist will not generate support cases for hard drive failures or alerts from storage devices. SupportAssist
supports only the OMSA alerts and not the OMSS (Storage Management) alerts from Windows Server Management Pack
at this time.
Supported Dell Remote Access Controllers
Model Remote Monitoring And Case
Creation
Automatic Data Collection
iDRAC7 Yes Yes
NOTE: On Operations Manager 2007 R2 with Dell Server Management Pack Suite version 5.1, case creation for iDRAC7 is
not supported by SupportAssist.
Software Requirements
The following are the minimum required software configurations:
● For SupportAssist on Operations Manager 2007 R2:
○ Microsoft Windows Server 2008 Standard, Enterprise, or Datacenter (32-bit or 64-bit) with SP1 or SP2
○ Windows Server 2008 R2
○ Windows Server 2008 R2 with SP1
● For SupportAssist on Operations Manager 2012 SP1:
○ Windows Server 2008 R2 with SP1
● Microsoft System Center Operations Manager 2007 R2 root management server (RMS), management server, or operations
console
● Microsoft System Center Operations Manager 2012 SP1
● Microsoft .Net Framework 4.0
● Microsoft ASP.Net
● IIS 7.x with Windows authentication enabled
● Web browser — Internet Explorer 8, 9, or 10 and Mozilla Firefox 23 or 24; supported only on Windows-based operating
systems.
Management Packs Required For SupportAssist
The following table lists the Dell Server Management Pack Suite Version 5.0.1, 5.1, or 5.2 management packs required for
SupportAssist to monitor Dell PowerEdge servers (9th to 12th generation) and Integrated Dell Remote Access Controller 7
(iDRAC7).
Devices to be monitored
Required Management Packs
Dell PowerEdge servers (9G to 12G)
● Dell Base Hardware Library
● Dell Server Model
● Dell Server Operations Library
● Dell Server View
● Dell Windows Server (Scalable Edition)
● Dell Windows Server (Detailed Edition)
● Dell Windows Server Overrides (Informational Alerts On)
● Dell Common Operations Library
iDRAC7
● Dell Feature Monitoring (optional)
Introduction 5