Setup Guide

Introduction

The Dell SupportAssist plugin for Microsoft System Center Operations Manager provides proactive support capabilities for

supported Dell servers. Operations Manager interacts with supported devices that are to be monitored and receives SNMP

traps and Windows event logs, which are periodically retrieved as alerts by the SupportAssist client. The alerts are filtered using

various policies to decide if the alerts qualify for creating a new support case or updating an existing support case.

All qualifying alerts are securely sent to the SupportAssist server hosted by Dell, for creating a new support case or updating an

existing support case. After the support case is created or updated, the SupportAssist client runs the appropriate collection

tools on the devices that generated the alerts, and uploads the log collection to Dell. The information in the log collection is used

by Dell technical support to troubleshoot the issue and provide an appropriate solution.

This document provides information you require for SupportAssist to work as expected in your environment.

Topics:

• Getting Started With SupportAssist

• Configuring The Default Device Type Credentials

• Configuring A Remote Connection

• Email Connectivity Test

• Configuring Periodic Collection Of System Logs (ProSupport Plus Only)

• Verifying The System Log Collection/Upload Configuration

• Troubleshooting

Getting Started With SupportAssist

To quickly get started with SupportAssist:

1. Ensure that Microsoft System Center Operations Manager 2007 R2 or Microsoft System Center Operations Manager 2012

SP1 is installed on the management server.

2. Install Dell Server Management Pack Suite Version 5.0.1 For Microsoft System Center Operations Manager And System

Center Essentials on the management server, and set up Operations Manager for discovery and monitoring of supported Dell

devices.

For information on installing the management pack suite, discovering and monitoring of supported Dell devices using

Operations Manager 2007 R2 or Operations Manager 2012 SP1, see the following documents at dell.com/

OpenManageManuals (under Server Management Pack Versions for Microsoft System Center Operations

Manager):

● Dell Server Management Pack Suite Version 5.0.1 For Microsoft System Center Operations Manager And System Center

Essentials Installation Guide

● Dell Server Management Pack Suite Version 5.0.1 For Microsoft System Center Operations Manager And System Center

Essentials User's Guide

3. Install SupportAssist on the management server running Operations Manager.

For information on installing SupportAssist, including the prerequisites, see the Dell SupportAssist Version 1.0 For Microsoft

System Center Operations Manager User's Guide at dell.com/ServiceabilityTools.

4. If the management server connects to the Internet through a proxy server, you must configure Proxy Settings in

SupportAssist. To configure the proxy server settings, click Settings > Proxy Settings, and follow the instructions on the

screen.

5. Configure the administrator credentials of each supported device type in your environment in SupportAssist.

For more information, see Configuring The Default Device Type Credentials.

6. If SupportAssist is installed on either a non-host system (Operations Manager 2012 SP1) or non-RMS system (Operations

Manager 2007 R2), you must configure SupportAssist to establish a remote connection with the management groups.

For more information, see Configuring A Remote Connection.

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