Release Notes

NOTE: If SupportAssist is configured to generate the system log collection at regular intervals, additional
hard drive space is required. The hard drive space required can be determined as 10 MB x number of
devices.
NOTE: For information about the firewall settings, web services, supported ports and protocols specific
to your environment, see the
Dell SupportAssist Version 1.0 For Microsoft System Center Operations
Manager Quick Start Guide
at dell.com/ServiceabilityTools.
Management Packs Required For SupportAssist
The following table lists the Dell Server Management Pack Suite Version 5.0.1 management packs
required for SupportAssist to monitor Dell PowerEdge servers (9th to 12th generation) and Integrated
Dell Remote Access Controller 7 (iDRAC7).
Devices to be monitored
Required Management Packs
Dell PowerEdge servers (9G
to 12G)
•
Dell Base Hardware Library
• Dell Server Model
• Dell Server Operations Library
• Dell Server View
• Dell Windows Server (Scalable Edition)
• Dell Windows Server (Detailed Edition)
• Dell Windows Server Overrides
(Informational Alerts On)
•
Dell Common Operations Library
iDRAC7
•
Dell Feature Monitoring (optional)
• Dell Base Hardware Library
• Dell Common Operations Library
• Dell DRAC Model
• Dell DRAC View
• Dell DRAC Operations Library
• Dell DRAC (SCOM 2007/SCE 2010)
• Dell DRAC (SC2012 OM)
NOTE: For information about importing the required management packs, see the
Dell Server
Management Pack Suite Version 5.0.1 For Microsoft System Center Operations Manager And System
Center Essentials Installation Guide
at dell.com/OpenManageManuals (under Server Management Pack
Versions for Microsoft System Center Operations Manager).
Installation Instructions
To install SupportAssist:
1. Make sure that Dell Server Management Pack Suite Version 5.0.1 For Microsoft System Center
Operations Manager And System Center Essentials is installed and the required management packs
are imported on the system. For more information, see "Management Packs Required For
SupportAssist" in the "Minimum Requirements" section.
2. Double-click the SupportAssist installer package file.
3. Follow the instructions that appear on the screen.
NOTE: If your system connects to the Internet through a proxy server, the proxy server settings must be
configured in the Support Assist Proxy Settings page. For more information about configuring the proxy,
see the Dell SupportAssist Version 1.0 User's Guide at dell.com/ServiceabilityTools.