Release Notes

Release Notes
Dell SupportAssist Version 1.0 For Microsoft System
Center Operations Manager
Dell SupportAssist collects information about your computer hardware and software, and automatically
creates support cases when issues arise. This helps Dell to provide you an enhanced, personalized, and
efficient support experience. Dell uses this data to help solve common problems and design and market
the products and services features you use most.
Version 1.0
Release Date: October 2013
Previous Version: None
Importance
OPTIONAL: Dell recommends the customer review specifics about the update to determine if it applies
to your system. The update contains changes that impact only certain configurations, or provides new
features that may/may not apply to your environment.
Platform(s) Affected
For a complete list of affected Dell systems and supported operating systems, see the Dell SupportAssist
Version 1.0 For Microsoft System Center Operations Manager Support Matrix
at
dell.com/SupportAssistGroup or dell.com/ServiceabilityTools.
What is Supported
Dell SupportAssist integrates with Microsoft System Center Operations Manager to provide support
capabilities for the following:
• Dell PowerEdge servers (9G to 12G) running
Microsoft Windows Server 2008 Standard, Enterprise, or R2
• Integrated Dell Remote Access Controller 7 (iDRAC7)
Known Issues
Issue 1:
Description
Periodic collection of system logs does not occur when you provide the the default device type
credentials in the System Logs page, and then navigate to the Preferences page to select the Enable
system log collection scheduling option. [PHOME-1428]
Resolution
In System Logs page, under System Log Collection Schedule set the Frequency to Weekly or Monthly
based on your preference.
Version Affected
SupportAssist version 1.0