Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.6 User’s Guide
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist
- SupportAssist user interface
- Change language setting
- Create SupportAssist profile
- Update contact and shipping information
- Use different SupportAssist profile
- Configure Internet settings
- Scheduled scans and optimizations
- Manually upgrade SupportAssist
- Notifications
- Uninstall SupportAssist
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating support request
- Troubleshooting overview
- History overview
- Getting support
- Frequently asked questions
- SupportAssist for Home PCs resources
Table 2. Minimum PC requirements (continued)
Particulars Requirements
● https://www.dell.com
● https://dl.dell.com
● http://content.dellsupportcenter.com
Install SupportAssist
Prerequisites
● The PC must meet the minimum PC requirements for installing and using SupportAssist. See Minimum PC requirements on
page 8.
● You must have administrator rights on the PC.
About this task
By default, SupportAssist is installed on all PCs shipped from the Dell factory. If SupportAssist is not installed on your PC, you
can manually download and install SupportAssist.
Steps
1. Go to www.dell.com/supportassistforpcs.
2. Click Download Now.
The SupportAssistInstaller.exe file is downloaded.
3. Double-click the SupportAssistInstaller.exe file.
The SupportAssist installer package is downloaded, and SupportAssist is automatically installed and a shortcut icon is created
on the desktop.
NOTE: On PCs with operating system build number 16299 or later, the shortcut icon is not created.
4. In the SupportAssist installer window, click Launch.
The SupportAssist user interface is displayed.
SupportAssist user interface
The SupportAssist user interface contains the following pages:
● Home
● Troubleshooting
● History
● Get Support
For information about the data displayed on the Troubleshooting, History, and Get Support pages, see Troubleshooting
overview on page 37, History overview on page 38, and Getting support on page 39 respectively.
When you open SupportAssist for the first time or have not performed any scan or optimization, the default view of the Home
page is displayed. To initiate all the scans and optimizations, click Start Now.
The following figure displays the default view of the Home page:
Getting started with SupportAssist for Home PCs
9