Users Guide

Chapter 6: Optimizing your PC.................................................................................................... 28
Clean files............................................................................................................................................................................ 28
Tune PC performance...................................................................................................................................................... 29
Optimize network..............................................................................................................................................................29
Remove viruses and malware......................................................................................................................................... 29
Remove potentially unwanted programs............................................................................................................... 30
Run all PC scans and optimizations.............................................................................................................................. 30
Chapter 7: Virtual assistant overview.......................................................................................... 32
Chapter 8: Creating support request........................................................................................... 34
Create support request for issue detected by a scan..............................................................................................34
Manually create a support request............................................................................................................................... 35
Issue details page.............................................................................................................................................................. 35
Issue summary page ........................................................................................................................................................ 36
Dispatchable parts............................................................................................................................................................ 36
Chapter 9: Troubleshooting overview.......................................................................................... 37
Chapter 10: History overview.......................................................................................................38
Chapter 11: Getting support........................................................................................................ 39
Send files to Dell technical support............................................................................................................................... 41
Send log files to Dell technical support........................................................................................................................ 41
Start Dell RemoteAssist session.....................................................................................................................................41
Chapter 12: Frequently asked questions...................................................................................... 43
Chapter 13: SupportAssist for Home PCs resources.................................................................... 46
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Contents