Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.6 User’s Guide
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist
- SupportAssist user interface
- Change language setting
- Create SupportAssist profile
- Update contact and shipping information
- Use different SupportAssist profile
- Configure Internet settings
- Scheduled scans and optimizations
- Manually upgrade SupportAssist
- Notifications
- Uninstall SupportAssist
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating support request
- Troubleshooting overview
- History overview
- Getting support
- Frequently asked questions
- SupportAssist for Home PCs resources
Troubleshooting overview
The Troubleshooting page enables you to troubleshoot issues with network connectivity and PC performance. It also enables
you to scan a specific hardware component or the entire PC for hardware issues and provides links to video tutorials to
troubleshoot issues with operating system, PC hardware, software, and Internet connectivity.
The troubleshooting links enabled for you depends on your user account type. For instructions to know your user account type,
see the operating system documentation at https://support.microsoft.com/.
NOTE: If a hardware issue is detected or a support request is created for a hardware issue, the links to troubleshoot
hardware issues are disabled.
The Troubleshooting page also enables you to set up your PC by configuring the following:
● Microsoft Office account
● Automatic Windows updates
● Email account
● Printer
● Browser home page
● Desktop wallpaper
● Automatic application updates, Live Tile, and Video Autoplay settings in Microsoft Store
NOTE: These options are available only for PCs running Windows 10 operating system.
The following figure displays the Troubleshooting page:
Figure 9. Troubleshooting page
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Troubleshooting overview 37