Users Guide

Table 10. Issue details page (continued)
Information Description
Warranty The service plan and its expiry date.
Issue The details of the issue for which the support request is created.
Solution The recommended solution.
I would like onsite support
NOTE: This option is available only in certain regions
and is displayed only for PCs with an active Premium
Support, Premium Support Plus, ProSupport, or
ProSupport Plus service plan.
Select this check box if you want a Dell support technician to visit
your site to replace the part.
Issue summary page
The following table describes the information that is displayed on the issue summary page:
Table 11. Issue summary page
Information Description
Service Tag The unique identifier of the PC. The Service Tag is an alpha-
numeric identifier.
Warranty The service plan and its expiry date.
Issue The details of the issue for which the support request is created.
Support Request # The support request number for the issue.
Dispatchable parts
When SupportAssist detects an issue on your PC, a replacement part may be automatically dispatched to you depending on your
PC service plan.
The following parts may be dispatched automatically:
● Hard drive
● Memory module
● Optical drive
● Keyboard
● Mouse
● Battery
● Video card
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Creating support request