Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.6 User’s Guide
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist
- SupportAssist user interface
- Change language setting
- Create SupportAssist profile
- Update contact and shipping information
- Use different SupportAssist profile
- Configure Internet settings
- Scheduled scans and optimizations
- Manually upgrade SupportAssist
- Notifications
- Uninstall SupportAssist
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating support request
- Troubleshooting overview
- History overview
- Getting support
- Frequently asked questions
- SupportAssist for Home PCs resources
Virtual assistant overview
Use the virtual assistant from any page to troubleshoot your PC, perform optimizations, or chat with a Dell technical support
agent. To troubleshoot an issue, the virtual assistant may prompt you to update your drivers, or run the Clean Files or Tune
Performance optimizations. It also provides video tutorials to troubleshoot issues in your PC. If the issue is not resolved, you
are seamlessly redirected to a Dell technical support agent.
You can troubleshoot the following PC issues or components:
● Battery
● Hard drive
● Screen
● Fan noise
● Speaker, headphone, and microphone audio issues
To use the virtual assistant, click
displayed in the bottom-right corner of the SupportAssist user interface, and then click
Start chat.
NOTE: The virtual assistant is available only for Inspiron PCs in Canada with a Basic service plan and when the
SupportAssist language is set to English.
Figure 6. Virtual assistant
7
32 Virtual assistant overview