Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.6 User’s Guide
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist
- SupportAssist user interface
- Change language setting
- Create SupportAssist profile
- Update contact and shipping information
- Use different SupportAssist profile
- Configure Internet settings
- Scheduled scans and optimizations
- Manually upgrade SupportAssist
- Notifications
- Uninstall SupportAssist
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating support request
- Troubleshooting overview
- History overview
- Getting support
- Frequently asked questions
- SupportAssist for Home PCs resources
About this task
SupportAssist automatically scans your PC for driver updates, hardware issues, and the required optimizations. You can select
the preferred time, frequency, and day when you want SupportAssist to scan your PC.
Steps
1. On the top-right corner of the SupportAssist user interface, click the settings icon, click Settings, and then click Schedule
scans and Optimizations.
2. Enable automatic PC scans and optimizations.
3. Select the time, frequency, and day when you want to run the scan.
The date of the next scheduled scan is displayed.
4. Click Save.
The Home page is displayed.
Manually upgrade SupportAssist
Prerequisites
● You must have administrator rights on the PC.
● You must be signed in to SupportAssist.
About this task
Upgrading SupportAssist enables you to receive the latest features and ensures that your PC is running at its best. If a newer
version is available, SupportAssist automatically upgrades to the new version. You can also manually check and upgrade
SupportAssist.
NOTE: SupportAssist upgrades are not available for PCs running Windows 7 operating system.
Steps
1. On the top-right corner of the SupportAssist user interface, click the settings icon, and then click About SupportAssist.
SupportAssist automatically checks if a newer version of SupportAssist is available.
● If no update is available, and a message indicating that the latest version of SupportAssist is installed are displayed.
● If a newer version of SupportAssist is available, and the Update Now link are displayed.
2. Click Update Now.
Results
The latest version of SupportAssist is downloaded and installed on the PC.
Notifications
By default, SupportAssist displays notifications about hardware and software issues, driver updates, open support requests,
service plan, and so on.
Notifications on SupportAssist user interface
The following table provides a summary of the notifications that are displayed when you open SupportAssist:
Table 4. Notifications on the SupportAssist user interface
When the notification is displayed Action
A SupportAssist profile has not been created.
● Click Complete Profile to create a SupportAssist profile.
See Create SupportAssist profile on page 12.
Getting started with SupportAssist for Home PCs 15