Users Guide

Table 1. SupportAssist capabilities and Dell service plans (continued)
SupportAssist
capabilities
Description Dell service plans
Basic ProSupport Premium
Support
ProSupport
Plus
Premium
Support
Plus
Dell Software
Support
(DSS)
and malware to keep
your PC secure.
Predictive issue
detection and
support request
creation for
failure
prevention
3
If a part is identified
for possible failure, an
alert is sent to you.
SupportAssist opens a
support request, and a
Dell Technical Support
agent contacts you to
ship the replacement
part.
Notify PC
optimization
issues that are
detected during
scheduled scans
A notification is
displayed in Windows
action center about
PC optimization issues
that are detected
during scheduled
scans.
Automated PC
optimizations
3
SupportAssist
automatically optimizes
your PC during
automated scans.
Specify
preferred
contact time
4
You can provide
your preferred contact
time. A Dell
Technical Support
agent contacts you
only during the
specified hours.
1 Onsite assistance for replacing a self-replaceable part is available only in certain regions.
2 The virus and malware removal capability is not available in certain regions, for example, China.
3 Predictive analysis failure detection includes hard drives, solid-state drives, batteries, thermals, and desktop fans.
4 Preferred contact time can be provided only by customers in the U.S. or Canada.
Other service offers
Along with the existing SupportAssist capabilities, you can purchase additional service offers for your PC.
The following table describes the service offers that you can purchase for your PC:
Table 2. Other service offers
Service offer Description Availability
Dell Software Support (DSS) Enable automated software optimizations
and virus and malware removal capabilities
on a PC with Basic or expired service
plan. For more information about the
SupportAssist capabilities available for DSS,
see SupportAssist capabilities and Dell service
plans.
Available for XPS, Alienware, Inspiron, and G
Series PCs in the U.S. with an active Basic or
expired service plan.
8 Introduction