Users Guide

Frequently asked questions
1. How can I identify the build number of the operating system that is installed on my PC?
Perform the following steps:
a. Search and open the Run application.
b. Enter winver and click OK.
The operating system build number is displayed, for example, OS Build 15063.1266.
2. How can I check if SupportAssist is installed on my PC?
To verify if SupportAssist is installed, perform the following steps:
a. Go to Control Panel > Programs > Programs and Features.
b. In the list of programs, verify if Dell SupportAssist is present.
If Dell SupportAssist is not in the list of programs, you must manually install SupportAssist. See Install SupportAssist for
Home PCs.
3. How can I disable SupportAssist notifications?
For instructions to disable SupportAssist notifications, see Disable SupportAssist notifications.
4. Can I schedule a hardware scan?
Yes, you can schedule a hardware scan. For instructions to schedule a hardware scan, see Schedule automatic scans and
optimizations.
5. How can I edit my contact and shipping information?
For instructions to update your contact and shipping information, see Update contact and shipping information.
6. I accidentally canceled a notification about a failure. How and where do I get the notification again to view details
about the failure?
If you cancel a notification, it will be displayed again after six hours or when you restart the PC.
7. Can I change the contact information and shipping details while creating a support request?
Yes, you can change the contact information and shipping details while creating a support request.
8. Why should I enter my shipping details for an issue with a nondispatchable part?
After analysis, if a hardware failure is identified as the root cause of the issue, the shipping address is used to ship a
replacement part to you. If you had entered your shipping address while registering SupportAssist, your shipping address is
automatically retrieved before you submit an issue.
9. What are the languages that the SupportAssist user interface supports?
The SupportAssist user interface supports 24 languages. The supported languages are Arabic, Chinese (Simplified), Chinese
(Traditional), Czech, Danish, Dutch, English, Finnish, French, French Canadian, German, Greek, Hebrew, Hungarian, Italian,
Japanese, Korean, Norwegian, Polish, Portuguese (Brazilian), Russian, Spanish, Swedish, and Turkish. For instructions to
change your language setting, see Change language setting.
10. I have installed SupportAssist on my PC, but I am unable to open it. What could be the reason?
SupportAssist requires the port number 5700 to open the SupportAssist interface. If any other application uses this
port, SupportAssist does not open in your PC. Ensure that no other application is using this port and then retry opening
SupportAssist.
11. How can I check if any other application is using the 5700 port?
Perform the following steps:
a. Search and open the Services application.
b. In the right pane, click Dell SupportAssist.
c. In the left pane, click Stop.
d. From the programs menu, search and open the Command Prompt application.
e. Type netstat -a -v | findstr /C:"5700" and press Enter.
14
Frequently asked questions 45