Users Guide

New and enhanced features
● 32-bit operating systems are no longer supported.
● Windows 10 RS3 and earlier versions of the operating systems are no longer supported.
● Expansion of the Dell Migrate service to new regions and locales
● Implementation of a survey to gather feedback for product enhancements
● Warranty banner enhancements
● Enhancements to the summary displayed on Home page and History page
● Bug fixes
Supported PCs
SupportAssist is supported on the following Dell PCs with 64-bit Windows 10 RS4 and later versions of the operating system:
● Inspiron
● G Series
● XPS
● Alienware
● Vostro
● Latitude
● Precision
● OptiPlex
NOTE: SupportAssist is not supported on virtual machines.
SupportAssist capabilities and Dell service plans
SupportAssist proactively and predictively detects and notifies you about hardware and software issues that may occur on your
PC. Depending on your Dell service plan, SupportAssist automates and facilitates your engagement with Dell Technical Support.
The following table summarizes the SupportAssist capabilities for PCs with an active Basic, Premium Support, ProSupport,
ProSupport Plus, Premium Support Plus, and Dell Software Support (DSS) service plans:
NOTE:
DSS is available only for XPS, Alienware, Inspiron, and G Series PCs in the U.S. with an active Basic or expired
service plan.
Table 1. SupportAssist capabilities and Dell service plans
SupportAssist
capabilities
Description Dell service plans
Basic ProSupport Premium
Support
ProSupport
Plus
Premium
Support
Plus
Dell Software
Support
(DSS)
Schedule
hardware and
software scans
You can schedule
hardware and software
scans depending
on your preference.
SupportAssist
performs the scans
based on the schedule.
Clean files
manually
You can clear
temporary, redundant,
and other unwanted
files from your PC.
Tune PC
performance
manually
You can adjust
the power settings,
registry files, and
memory allocations to
6 Introduction