Users Guide

Get Drivers and Downloads tile notifications..............................................................................................................27
Chapter 6: Scanning PC hardware............................................................................................... 28
Scan a specific hardware component.......................................................................................................................... 28
Run a quick hardware scan............................................................................................................................................. 29
Run a stress test............................................................................................................................................................... 29
Chapter 7: Optimizing your PC.....................................................................................................31
Clean files.............................................................................................................................................................................31
Tune PC performance.......................................................................................................................................................31
Optimize network.............................................................................................................................................................. 32
Remove viruses and malware......................................................................................................................................... 32
Remove potentially unwanted programs............................................................................................................... 32
Run all PC scans and optimizations.............................................................................................................................. 33
Chapter 8: Virtual assistant overview.......................................................................................... 35
Chapter 9: Creating a support request........................................................................................ 36
Create a support request for an issue detected by a scan.....................................................................................36
Manually create a support request................................................................................................................................37
Issue details page.............................................................................................................................................................. 37
Issue summary page ........................................................................................................................................................ 38
Dispatchable parts............................................................................................................................................................ 38
Chapter 10: Troubleshooting overview.........................................................................................39
Chapter 11: History overview....................................................................................................... 40
Chapter 12: Getting support.........................................................................................................41
Send files to Dell technical support.............................................................................................................................. 42
Send log files to Dell technical support........................................................................................................................42
Remote troubleshooting.................................................................................................................................................. 42
Allow remote troubleshooting by using RemoteAssist....................................................................................... 42
Allow remote troubleshooting by using Remote help......................................................................................... 43
Chapter 13: Provide feedback...................................................................................................... 44
Chapter 14: Frequently asked questions...................................................................................... 45
Chapter 15: SupportAssist for Home PCs resources.................................................................... 48
Chapter 16: Contact Dell............................................................................................................. 49
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Contents