Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.10 User’s Guide
- Contents
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist for Home PCs
- SupportAssist user interface
- Change language setting
- Create a SupportAssist profile
- Update contact and shipping information
- Use a different SupportAssist profile
- Configure Internet settings
- Scheduled scans and optimizations
- Manually upgrade SupportAssist
- Notifications
- Uninstall SupportAssist
- System reset and repair overview
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating a support request
- Troubleshooting overview
- History overview
- Getting support
- Provide feedback
- Frequently asked questions
- SupportAssist for Home PCs resources
- Contact Dell
Issue summary page
The following table describes the information that is displayed on the issue summary page:
Table 11. Issue summary page
Information Description
Service Tag The unique identifier of the PC. The Service Tag is an alpha-
numeric identifier.
Warranty The service plan and its expiry date.
Issue The details of the issue for which the support request is created.
Support Request # The support request number for the issue.
Dispatchable parts
When SupportAssist detects an issue on your PC, a replacement part may be automatically dispatched to you depending on your
PC service plan.
The following parts may be dispatched automatically:
● Hard drive
● Memory module
● Optical drive
● Keyboard
● Mouse
● Battery
● Video card
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Creating a support request