Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.10 User’s Guide
- Contents
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist for Home PCs
- SupportAssist user interface
- Change language setting
- Create a SupportAssist profile
- Update contact and shipping information
- Use a different SupportAssist profile
- Configure Internet settings
- Scheduled scans and optimizations
- Manually upgrade SupportAssist
- Notifications
- Uninstall SupportAssist
- System reset and repair overview
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating a support request
- Troubleshooting overview
- History overview
- Getting support
- Provide feedback
- Frequently asked questions
- SupportAssist for Home PCs resources
- Contact Dell
Scanning PC hardware
Running a hardware scan enables you to detect hardware issues on your PC. By default, SupportAssist scans your PC hardware
once a month to detect hardware issues. You can also manually perform one of the following to identify a hardware issue:
● Scan a specific hardware component
● Run a quick hardware scan
● Run a stress test
NOTE: If SupportAssist is minimized and an issue is detected during a scan, a notification is displayed on the Scan
Hardware tile. The notification is retained on the tile for up to seven days. If you do not create a support request for the
issue within seven days, the notification is removed.
For certain hardware issues, the issue title is displayed above the tiles and a notification is displayed on the Scan Hardware
tile. The notification that is displayed on the tile depends on the severity of the issue. The following table describes the different
status notifications that are displayed on the Scan Hardware tile when an issue is detected during a quick hardware scan or a
stress test on the PC:
Table 9. Scan Hardware tile notifications
PC icon Status Description
Normal No hardware issues have been detected.
Warning
If a warning type issue is detected, the PC
optimization tiles are disabled. To enable the
tiles, click OK.
A hardware issue has been detected in some
component, other than the memory module
or hard drives.
Critical
If a critical hardware issue is detected, the
PC optimization tiles are disabled until you
create a support request.
A hardware issue has been detected in the
memory module or hard drives.
Scan a specific hardware component
Prerequisites
You must be logged in as an administrator.
About this task
SupportAssist enables you to scan a specific hardware component that is installed in your PC. The steps to run a scan depend
on the hardware component that you select.
The following steps are applicable for scanning the hard drive.
Steps
1. Open SupportAssist and click the Troubleshooting tab.
2. Click I want to troubleshoot my PC and click I want to check a specific piece of hardware.
The list of hardware components that are available in your PC is displayed.
NOTE: To update the list of hardware components that is displayed, click Refresh hardware link.
3. In the Storage Devices section, click Hard Drive.
4. Select the test type, and click Run Test.
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