Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.10 User’s Guide
- Contents
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist for Home PCs
- SupportAssist user interface
- Change language setting
- Create a SupportAssist profile
- Update contact and shipping information
- Use a different SupportAssist profile
- Configure Internet settings
- Scheduled scans and optimizations
- Manually upgrade SupportAssist
- Notifications
- Uninstall SupportAssist
- System reset and repair overview
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating a support request
- Troubleshooting overview
- History overview
- Getting support
- Provide feedback
- Frequently asked questions
- SupportAssist for Home PCs resources
- Contact Dell
Drivers and downloads overview
Updating the drivers helps improve PC performance and fix security risks. By default, SupportAssist scans your PC every week
to detect updates available for drivers and Dell applications that are installed on your PC. If required, you can configure the
frequency in which SupportAssist performs the scan.
SupportAssist categorizes the updates based on their severity as Urgent, Security, Recommended, and Optional.
NOTE: In this document, the term driver refers to BIOS, drivers, firmware, and Dell applications installed on your PC.
Severity categorization of updates
SupportAssist categorizes the updates based on their severity as follows:
● Urgent—updates that must be installed .
● Security—updates that can prevent potential security threats to your PC
● Recommended—updates that can improve the performance of your PC.
● Optional
NOTE:
If an urgent or recommended update is available, a notification is displayed. For information about the types of
notifications that are displayed by SupportAssist, see Notifications.
Install driver updates
Prerequisites
You must be logged in as an administrator.
About this task
SupportAssist scans your PC and proactively suggests updates available for your PC drivers and Dell applications. Before
installing a driver update, SupportAssist automatically creates a restore point. You can use the restore point to uninstall the
driver update and return the PC to its previous state. At a given time period, SupportAssist can retain only three restore points.
If a new restore point must be created, the oldest restore point is automatically removed.
NOTE: If you install a newer version of BIOS available for your PC, you cannot uninstall the update.
NOTE: In a Windows operating system, by default, the restore point creation setting is disabled. To enable SupportAssist to
create a restore point, you must enable the restore point creation settings in Windows.
Steps
1.
Open SupportAssist and click
.
2. On the Get Drivers & Downloads tile, click Run.
● If updates are available for your PC, the update type and the number of available updates are displayed on the Get
Drivers & Downloads tile.
● If SupportAssist cannot detect updates available for your PC, a message is displayed.
3. Click Update Now.
The drivers page is displayed.
4. Select the updates that you want to install and click Install.
NOTE:
Certain driver updates must be installed along with one or more other drivers to function correctly. You must
select all those dependent drivers and then click Install.
● For updates that are automatically installed, and Done status are displayed in the Status column.
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26 Drivers and downloads overview