Users Guide

Install driver updates........................................................................................................................................................ 27
Uninstall driver updates................................................................................................................................................... 28
Get Drivers and Downloads tile notifications............................................................................................................. 28
Chapter 7: Scanning PC hardware............................................................................................... 30
Scan specific hardware component............................................................................................................................. 30
Run quick hardware scan................................................................................................................................................ 30
Run stress test................................................................................................................................................................... 31
Scan Hardware tile notifications.................................................................................................................................... 31
Chapter 8: Optimizing your PC.................................................................................................... 33
Clean files............................................................................................................................................................................ 33
Tune PC performance...................................................................................................................................................... 34
Optimize network.............................................................................................................................................................. 34
Remove viruses and malware......................................................................................................................................... 34
Remove potentially unwanted programs............................................................................................................... 35
Run all PC scans and optimizations.............................................................................................................................. 35
Chapter 9: Virtual assistant overview.......................................................................................... 37
Chapter 10: Creating support request..........................................................................................39
Create support request for issue detected by a scan..............................................................................................39
Manually create a support request............................................................................................................................... 40
Issue details page.............................................................................................................................................................. 40
Issue summary page ......................................................................................................................................................... 41
Dispatchable parts............................................................................................................................................................. 41
Chapter 11: Troubleshooting overview......................................................................................... 42
Chapter 12: History overview.......................................................................................................43
Chapter 13: Getting support........................................................................................................ 44
Send files to Dell technical support.............................................................................................................................. 45
Send log files to Dell technical support........................................................................................................................46
Allow remote access to PC.............................................................................................................................................46
Chapter 14: Frequently asked questions.......................................................................................47
Chapter 15: SupportAssist for Home PCs resources.................................................................... 50
Chapter 16: Contacting Dell......................................................................................................... 51
Contact Dell for sales, technical support, or customer service issues................................................................. 51
Find manuals and documents..........................................................................................................................................51
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Contents