Users Guide

Table 6. Taskbar or Windows Action Center notifications (continued)
When the notification is displayed Action
Service plan of the PC is about to expire, or has expired. Click the notification to open SupportAssist. A link to renew
the service plan is displayed on the SupportAssist user
interface.
Status of the support request that is created for your PC was
recently updated.
NOTE: A notification is not displayed when the support
request is closed.
Click the notification to open SupportAssist and view the
status of the support request online.
SupportAssist OS Recovery creates the first restore point on
your PC.
Click the notification to view the system repair option on the
Troubleshooting page.
If your system is eligible for Dell Software Support (DSS)
service plan and SupportAssist detects redundant files,
network connectivity issues, or virus or malware during a
scan.
NOTE: The DSS service plan is available for XPS,
Alienware, Inspiron, and G Series PCs in the U.S. with an
active Basic or expired service plan.
Click the notification to open SupportAssist user interface.
Banners on SupportAssist Home page
When the service plan of your PC is nearing expiry or has expired:
● A notification is displayed on the SupportAssist user interface.
● Depending on the version of the operating system installed on your PC, a notification is displayed on the taskbar or in
Windows Action Center.
● A banner is displayed on the SupportAssist Home page.
You can renew or upgrade your service plan by using the links that are provided in the notification or banner. For information
about the notifications that are displayed on the SupportAssist user interface, see Notifications on SupportAssist user interface
on page 17. For information about notifications that are displayed on the taskbar or Windows Action Center, see Notifications on
taskbar or Windows Action Center on page 18.
The following table describes the banners that are displayed on the Home page:
Table 7. Banners on SupportAssist Home page
When the banner is displayed Action
If you have purchased Dell Migrate service and
have not migrated your files and settings within 90
days.
Click Yes to go to the Dell Migrate home page.
You have not logged in as an administrator into the
PC on which the Dell Migrate service is enabled.
Log in as an administrator to migrate your files and settings.
0–60 days before the service plan expires. Click Renew to renew the service plan online.
The service plan has expired and is within the
renewable period.
Click Renew to renew the service plan online.
The service plan has expired and is not within the
renewable period.
Click Contact Dell to extend or upgrade the service plan.
NOTE: The online renewal capability is available only for PCs in the U.S.
Getting started with SupportAssist for Home PCs 19