Users Guide

Introduction
SupportAssist automates support from Dell by proactively and predictively identifying hardware and software issues on your
PC. SupportAssist addresses PC performance and stabilization issues, prevents security threats, monitors and detects hardware
failures, and automates the engagement process with Dell Technical support. Depending on your Dell service plan, SupportAssist
also automates support request creation for issues that are detected during a scan. For information about the SupportAssist
capabilities for different service plans, see SupportAssist capabilities and Dell service plans on page 6.
NOTE: In this document, the term PC refers to Dell laptops, desktops, gateways, and embedded PCs.
SupportAssist enables you to optimize your PC by removing unwanted files, optimizing network settings, tuning-up PC
performance, and removing virus and malware. It also identifies driver updates available for your PC.
SupportAssist collects and sends the required PC information securely to Dell Technical Support. The collected information
enables Dell to provide you an enhanced, efficient, and accelerated support experience.
SupportAssist for Home PCs complies with Web Content Accessibility Guidelines (WCAG) 2.1 accessibility guidelines and can be
used with assistive technologies such as screen readers, screen magnifiers, and voice recognition software.
NOTE: Do not use the PC mouse to navigate within the SupportAssist user interface while using the assistive technologies.
You must only navigate using the PC keyboard.
Key features
● Predictive and proactive issue detection and notification.
● Manually or automatically check for driver updates available for your PC.
● Manually or automatically scan your PC hardware to identify issues.
● Automatically create a support request for a hardware issue detected in your PC.
● Manually create a support request for an issue in your PC.
● Clean temporary files, optimize network connectivity, fine-tune PC performance, and remove viruses and malware.
● Manually send files to Dell technical support.
● Instantly rollback to a previous point in time on your PC to resolve boot issues or any other performance issues.
● Save a copy of your personal files on your local hard drive or on an external storage device during PC reset.
● Provision to install the factory operating system or upgrade to the latest operating system available for your PC.
NOTE: SupportAssist capabilities available for a PC vary depending on the Dell service plan of the PC.
Document purpose
This document provides information about using SupportAssist on PCs running Windows 8 or Windows 10 operating systems.
For information about using SupportAssist on PCs running Windows 10 in S mode operating system, see the SupportAssist for
Home PCs User's Guide for Windows 10 in S Mode available on the SupportAssist for Home PCs support page.
الجمهور
هذا المستند مخصص للمستخدمين الذين يراقبون أجهزة الكمبيوتر التي تعمل بنظام تشغيل Windows 8 أو Windows 10 باستخدام
SupportAssist لأجهزة الكمبيوتر المنزلية .كما
ُ
يعد هذا المستند معي
ً
نا لموظفي المؤسسات الذين ليس لديهم مسؤول تكنولوجيا معلومات
ويتيحون للموظفين مراقبة أجهزة الكمبيوتر لديهم بأنفسهم باستخدام SupportAssist.
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