Users Guide

Introduction
SupportAssist automates support from Dell by proactively and predictively identifying hardware and software issues on your
PC. SupportAssist addresses PC performance and stabilization issues, prevents security threats, monitors and detects hardware
failures, and automates the engagement process with Dell Technical support. Depending on your Dell service plan, SupportAssist
also automates support request creation for issues that are detected during a scan. For information about the SupportAssist
capabilities for different service plans, see SupportAssist capabilities and Dell service plans.
NOTE: In this document, the term PC refers to Dell laptops, desktops, gateways, and embedded PCs.
SupportAssist enables you to optimize your PC by removing unwanted files, optimizing network settings, tuning-up PC
performance, and removing virus and malware. It also identifies driver updates available for your PC.
SupportAssist collects and sends the required PC information securely to Dell Technical Support. The collected information
enables Dell to provide you an enhanced, efficient, and accelerated support experience.
SupportAssist for Home PCs complies with Web Content Accessibility Guidelines (WCAG) 2.1 and can be used with assistive
technologies such as screen readers, screen magnifiers, and voice recognition software.
NOTE: Do not use the PC mouse to navigate within the SupportAssist user interface while using the assistive technologies.
You must only navigate using the PC keyboard.
Key features
● Predictive and proactive issue detection and notification.
● Manual or automatic scan for driver updates available for your PC.
● Manual or automatic scan your PC hardware to identify issues.
● Automatic creation of support request for a hardware issue detected in your PC.
● Manual creation of support request for an issue in your PC.
● Clean temporary files, optimize network connectivity, fine-tune PC performance, and remove viruses and malware.
● Instant rollback to a previous point in time on your PC to resolve boot issues or any other performance issues.
● Save a copy of your personal files on your local hard drive or on an external storage device during PC reset.
● Provision to install the factory operating system or upgrade to the latest operating system available for your PC.
NOTE: SupportAssist capabilities available for a PC vary depending on the Dell service plan of the PC.
Document purpose
This document provides information about using SupportAssist on PCs running Windows 8 or Windows 10 operating systems.
For information about using SupportAssist on PCs running Windows 10 in S mode operating system, see the SupportAssist for
Home PCs User's Guide for Windows 10 in S Mode available on the SupportAssist for Home PCs support page.
Audience
This document is intended for users who monitor their PCs running Windows 8 or Windows 10 operating system using
SupportAssist for Home PCs. This document also caters to employees of organizations that do not have an IT administrator and
monitor their PCs by themselves using SupportAssist.
New and enhanced features
● Display scan and optimizations notifications on PCs with Premium Support Plus service plan.
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