Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.9 User’s Guide
- Contents
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist for Home PCs
- SupportAssist user interface
- Change language setting
- Create SupportAssist profile
- Update contact and shipping information
- Use different SupportAssist profile
- Configure Internet settings
- Schedule automatic scans and optimizations
- Manually upgrade SupportAssist
- Notifications
- Uninstall SupportAssist
- System reset and repair overview
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating support request
- Troubleshooting overview
- History overview
- Getting support
- Frequently asked questions
- SupportAssist for Home PCs resources
- Contacting Dell
Getting support
SupportAssist enables you to contact Dell technical support agents through phone, chat, or social media. The Get Support
page lists the help and support options available for your PC. The help and support options that you can access depend on the
service plan of your PC and your region. For information about the help and support options available for various service plans,
see SupportAssist capabilities and Dell service plans.
NOTE: If Internet connectivity is not available, only the Dell technical support contact numbers for your region are
displayed.
The following table describes the help and support options that are displayed on the Get Support page:
Table 11. Get Support page
Feature Description
Carry-in Service Locator
1
Find the nearest Dell authorized carry-in service center based on
ZIP or postal code, city, or state.
Call us
1
Depending on your region, contact Dell technical support using
the displayed contact numbers.
Connect with Social Media Contact Dell technical support through social media platforms
such as WeChat, WhatsApp, Facebook Messenger, or Line
depending on your region.
Open a Support Request Manually create a support request for a hardware or software
issue. For instructions to create a support request, see Manually
create a support request.
Let us work on your PC remotely Allow a technical support agent to remotely access and control
your PC to troubleshoot issues. For instructions to start a
session, see Allow remote access to PC.
Send files to Tech Support Send files to Dell technical support describing the issue on your
PC or send files that a technical support agent requests for.
NOTE: The maximum size of the file that you can send is 4
MB.
For information about sending files to Dell technical support, see
Send files to Dell technical support. For information about sending
PC activity logfile to Dell technical support, see Send log files to
Dell technical support.
More Dell.com resources Click the link to view more information applicable for your PC.
1 This information is always displayed in the language applicable for the country or region in which the PC was purchased.
The virtual assistant enables you to troubleshoot your PC, perform optimizations, or chat with a Dell technical support agent. To
use the virtual assistant, click
displayed in the bottom-right corner of the SupportAssist user interface, and then click Start
chat.
NOTE:
The virtual assistant is available only for Inspiron PCs in Canada, India, and U.S. with a Basic service plan and when
the SupportAssist language is set to English.
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