Users Guide
Table Of Contents
- SupportAssist for Home PCs Version 3.9 User’s Guide
- Contents
- Introduction
- Getting started with SupportAssist for Home PCs
- Minimum PC requirements
- Install SupportAssist for Home PCs
- SupportAssist user interface
- Change language setting
- Create SupportAssist profile
- Update contact and shipping information
- Use different SupportAssist profile
- Configure Internet settings
- Schedule automatic scans and optimizations
- Manually upgrade SupportAssist
- Notifications
- Uninstall SupportAssist
- System reset and repair overview
- Dell Migrate overview
- Drivers and downloads overview
- Scanning PC hardware
- Optimizing your PC
- Virtual assistant overview
- Creating support request
- Troubleshooting overview
- History overview
- Getting support
- Frequently asked questions
- SupportAssist for Home PCs resources
- Contacting Dell
Drivers and downloads overview
Updating the drivers helps improve PC performance and patch security risks. By default, SupportAssist scans your PC every
week to detect updates available for drivers and Dell applications that are installed on your PC. If required, you can configure the
frequency in which SupportAssist performs the scan.
SupportAssist categorizes the updates based on their severity as Urgent, Security, Recommended, and Optional.
NOTE: In this document, the term driver refers to BIOS, drivers, firmware, and Dell applications installed on your PC.
Install driver updates
Prerequisites
You must be logged in as an administrator.
About this task
SupportAssist scans your PC and proactively suggests updates available for your PC drivers and Dell applications. Before
installing a driver update, SupportAssist automatically creates a restore point. You can use the restore point to uninstall the
driver update and return the PC to its previous state. At a given time period, SupportAssist can retain only three restore points.
If a new restore point must be created, the oldest restore point is automatically removed.
NOTE: If you install a newer version of BIOS available for your PC, you cannot uninstall the update.
NOTE: In a Windows operating system, by default, the restore point creation setting is disabled. To enable SupportAssist to
create a restore point, you must enable the restore point creation settings in Windows.
Steps
1.
Open SupportAssist and click
.
2. On the Get Drivers & Downloads tile, click Run.
● If updates are available for your PC, the update type and the number of available updates are displayed on the Get
Drivers & Downloads tile.
● If SupportAssist cannot detect updates available for your PC, a message is displayed.
3. Click Update Now.
The drivers page is displayed.
4. Select the updates that you want to install and click Install.
NOTE:
Certain driver updates must be installed along with one or more other drivers to function correctly. You must
select all those dependent drivers and then click Install.
● For updates that are automatically installed, and Done status are displayed in the Status column.
● If the update must be manually installed, an Install link is displayed in the Status column after the download is complete.
To install the update, click Install.
NOTE: You may have to restart your PC to complete the installation of certain drivers.
5. Click Finish.
The Home page is displayed. The number of drivers that are installed is displayed on the Home page and History page.
6. If an update requires restart, click Restart Now to restart the PC immediately.
You are prompted to save your files and close all applications before you restart.
7. Click Restart.
The PC restarts automatically to complete the installation.
5
26 Drivers and downloads overview