SupportAssist for Home PCs Version 3.8.1 Release Notes February 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Release summary..........................................................................................................4 Release date..........................................................................................................................................................................4 Priority and recommendations..........................................................................................................................................
1 Release summary This release extends the support of virtual assistant to Inspiron PCs in India and U.S. with a Basic service plan and when the SupportAssist language is set to English. This release also includes security and bug fixes. Release date January 2021 Priority and recommendations OPTIONAL: Dell recommends you to review the details about the update to determine if it applies to your system.
2 Compatibility SupportAssist is supported on the following Dell systems: ● Laptops and desktops ○ Inspiron ○ XPS ○ Alienware ○ Latitude ○ Vostro ○ OptiPlex ○ Precision Minimum PC requirements The following table lists the minimum PC requirements for installing and using SupportAssist: Table 1. Minimum PC requirements Particulars Requirements Operating system NOTE: SupportAssist is supported on both 32-bit and 64-bit operating systems. Laptops and desktops: ● Microsoft Windows 8 ● Microsoft Windows 8.
Table 1. Minimum PC requirements (continued) Particulars Requirements ● ● ● ● ● ● 6 Compatibility https://techdirect.dell.com/ https://api.dell.com https://downloads.dell.com https://www.dell.com https://dl.dell.com http://content.dellsupportcenter.
3 New features in this release ● Enabled virtual assistant for Inspiron PCs in India and U.S. with a Basic service plan and when the SupportAssist language is set to English. ● Security and bug fixes.
4 Known issues Selected files and settings are automatically cleared Description If you rescan the drivers on the source PC after you select the files and settings that you want to migrate, the selections are automatically cleared. Workaround None. Version affected 3.5 and later Tracking number SACH-3072 Mismatch in the number of files that were not migrated Description When the migration fails or is canceled, the number of files that were not migrated is not displayed correctly.
5 Limitations The Carry-in Service Locator and Call us information are always displayed in the language of the country or region where the PC was purchased.
6 Install SupportAssist for Home PCs By default, SupportAssist is installed on all PCs shipped from the Dell factory. If SupportAssist is not installed on your PC, you can manually download and install SupportAssist. Prerequisites ● The PC must meet the minimum PC requirements for installing and using SupportAssist. See Minimum PC requirements on page 5. ● You must have administrator rights on the PC. Steps 1. Go to www.dell.com/supportassistforpcs. 2. Click Download Now. The SupportAssistInstaller.
7 SupportAssist for Home PCs resources This section provides information about the documentation resources and other useful links that provide more information about SupportAssist for Home PCs. Table 2. SupportAssist for Home PCs resources Contents Resource Go to Minimum requirements, installation, and product features SupportAssist for Home PCs Version 3.8.
8 Contacting Dell Dell provides several online and telephone-based support and service options. Availability varies by country or region and product, and some services may not be available in your area. If you do not have an active Internet connection, you can find contact information about your purchase in the invoice, packing slip, bill, or Dell product catalog. Contact Dell for sales, technical support, or customer service issues Steps 1. Go to https://www.dell.com/support. 2.
