Users Guide

Introduction to SupportAssist OS Recovery
SupportAssist OS Recovery provides a recovery environment that consists of tools to diagnose and troubleshoot issues that
may occur before your computer boots to the operating system. When your computer is unable to boot to the operating system
even after repeated attempts, it automatically starts SupportAssist OS Recovery. The recovery environment enables you to
diagnose hardware issues, repair your computer, back up your files, or reset your computer to its factory state.
Topics:
• Systems with SupportAssist OS Recovery
• Key features
Systems with SupportAssist OS Recovery
SupportAssist OS Recovery is available only on certain Dell systems that run a Dell factory-installed Microsoft Windows 10
operating system. For the list of systems where SupportAssist OS Recovery is available, see the Dell SupportAssist OS Recovery
Support Matrix at https://www.dell.com/serviceabilitytools.
CAUTION: Formatting the hard drive of your computer deletes the SupportAssist OS Recovery environment.
Key features
● System Repair—instantly rollback to a previous point in time on your computer to resolve boot issues or any other
performance issues.
● Scan Hardware—run diagnostic tests on your computer to detect any hardware issues.
● Startup Repair—troubleshoot common issues that may occur before your computer boots to the operating system. This
option enables you to avoid the need to reset your computer to its factory state.
● Back Up Files—save a copy of your personal files on your local hard drive or on an external storage device.
● Reset—download and install the factory operating system or upgrade to the latest operating system available.
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