Users Guide

Resetting and updating your computer
You can reset your computer and update the operating system of your computer to the latest available version using the Reset
and update option. This updates the operating system to a version which is more current than the operating system installed at
the Dell factory. It is recommended that you use this option only if your computer is irreparable or SupportAssist OS Recovery is
unable to detect the factory image on your computer.
NOTE: The feature to reset your computer using the Reset and update option is supported only on certain systems. For
the list of systems where this feature is supported, see the Dell SupportAssist OS Recovery Support Matrix at https://
www.dell.com/serviceabilitytools.
Before resetting your computer using the Reset and update option, you must:
1. Download and install the Dell OS Recovery Tool. See Download and install Dell OS Recovery Tool on page 17.
2. Create a SupportAssist OS Recovery USB key. See Create SupportAssist OS Recovery USB key on page 18.
Topics:
• Download and install Dell OS Recovery Tool
• Create SupportAssist OS Recovery USB key
• Reset your computer and update the operating system
• SupportAssist Recovery Assistant
Download and install Dell OS Recovery Tool
Prerequisites
Your computer must have an active Internet connection.
About this task
You can download and install the Dell OS Recovery Tool from the Dell support site.
NOTE:
Downloading and installing the Dell OS Recovery Tool is necessary for resetting your computer using the Reset and
update option. It is recommended that you reset your computer using the Reset and update option only if your computer
is irreparable and the SupportAssist OS Recovery tool is unable to detect the factory installed operating system on your
computer.
Steps
1. Go to https://www.dell.com/support.
2. Enter the Service Tag of your computer in the Enter a Service Tag field, and then click Submit. To get the Service Tag of
your computer detected automatically, click Detect PC.
The Product Support page is displayed.
3. In the Additional resources section, click Operating system recovery.
The Reinstall Microsoft Windows page is displayed.
4. Click Download OS Recovery Tool.
The Dell OS Recovery Tool installation package is downloaded.
5. Double-click the Dell OS Recovery Tool installation package and follow the instructions to install the tool.
Next steps
After the installation is complete, create the SupportAssist OS Recovery USB key. See Create SupportAssist OS Recovery USB
key on page 18.
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