Users Guide

New features in this release
● Erase and reset your old PC after you migrate your files and settings to a new Dell PC.
● Migrate your gaming settings.
● Migrate your bookmarks that are saved in Microsoft Edge.
● Enable automated software optimizations and virus and malware removal capabilities on a PC with Basic or expired service
plan using Dell Software Support.
● Compliance with Web Content Accessibility Guidelines (WCAG) 2.1.
Supported PCs
SupportAssist is supported on the following Dell PCs:
● Laptops and desktops:
○ Inspiron
○ XPS
○ Alienware
○ Vostro
○ Latitude
○ Precision
○ OptiPlex
NOTE: SupportAssist is not supported on virtual machines.
SupportAssist capabilities and Dell service plans
SupportAssist proactively and predictively detects and notifies you about hardware and software issues that may occur on your
PC. Depending on your Dell service plan, SupportAssist automates and facilitates your engagement with Dell Technical Support.
The following table summarizes the SupportAssist capabilities for PCs with an active Basic, Premium Support, ProSupport,
ProSupport Plus, Premium Support Plus, and Dell Software Support (DSS) service plans:
NOTE:
DSS is available for XPS, Alienware, Inspiron, and G Series PCs in the U.S. with an active Basic or expired service
plan
Table 1. SupportAssist capabilities and Dell service plans
SupportAssis
t capabilities
Description Dell service plans
Basic ProSupport Premium
Support
ProSupport
Plus
Premium
Support
Plus
Dell Software
Support
(DSS)
Schedule
hardware and
software scans
You can schedule
hardware and software
scans depending on your
preference.
SupportAssist performs
the scans based on the
schedule.
Clean files
manually
You can clear temporary,
redundant, and other
unwanted files from your
PC.
Tune PC
performance
manually
You can adjust the
power settings, registry
files, and memory
allocations to fine-tune
your PC performance.
6 Introduction