Users Guide

3. In the Upload files box, click Browse, select the required file, and then click Upload.
Results
After the file is sent, and the File uploaded successfully message are displayed.
Send log files to Dell technical support
About this task
Send the PC activity log files to Dell technical support if requested by the Dell technical support agent.
Steps
1. Open SupportAssist and click the Get Support tab.
2. In the right pane, click Upload log file.
Results
After the file is sent,
and the File uploaded successfully message are displayed.
Allow remote access to PC
Prerequisites
● You must have administrator rights on the PC.
● A remote session must be initiated for your PC by the Dell technical support agent.
About this task
For certain issues, the technical support agent must remotely access your PC to troubleshoot the issue. You can allow the
technical support agent to remotely access your PC.
Steps
1. Open SupportAssist and click the Get Support tab.
2. On the right pane, click Start a remote session.
The Dell RemoteAssist Terms & Conditions page is displayed.
NOTE: If you try to start a session before the technical support agent enables it, an error message is displayed.
3. Select I agree to the terms and conditions and click Finish.
Results
The technical support agent can access your PC remotely.
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Getting support