Users Guide

Table 13. Get Support page (continued)
Feature Description
NOTE: The maximum size of the file that you can send is 4
MB.
For information about sending files to Dell technical support, see
Send files to Dell technical support on page 45. For information
about sending PC activity logfile to Dell technical support, see
Send log files to Dell technical support on page 46.
More Dell.com resources Click the link to view more information applicable for your PC.
1 This information is always displayed in the language applicable for the country or region in which the PC was purchased.
The virtual assistant enables you to troubleshoot your PC, perform optimizations, or chat with a Dell technical support agent. To
use the virtual assistant, click
displayed in the bottom-right corner of the SupportAssist user interface, and then click Start
chat.
NOTE: The virtual assistant is available only for Inspiron PCs in Canada with a Basic service plan and when the
SupportAssist language is set to English.
Figure 12. Virtual assistant
Send files to Dell technical support
About this task
If requested by a Dell technical support agent, you can send files describing the issue on your PC or any other specific file that is
requested by the support agent. You can send a ZIP, RAR, TXT, JPG, JPEG, PNG, GIF, DOCX, DOC, ODT, PDF, XLS, or XLSX
file.
NOTE: The maximum size of the file that you can send is 4 MB.
NOTE: You can send up to three files in a day. If you have multiple files, compress the files to .zip format and send the
ZIP file.
Steps
1. Open SupportAssist and click the Get Support tab.
2. In the right pane, click Upload Files.
Getting support
45