Users Guide

Issue summary page
The following table describes the information that is displayed on the issue summary page:
Table 12. Issue summary page
Information Description
Service Tag The unique identifier of the PC. The Service Tag is an alpha-
numeric identifier.
Warranty The service plan and its expiry date.
Issue The details of the issue for which the support request is created.
Support Request # The support request number for the issue.
Dispatchable parts
When SupportAssist detects an issue on your PC, a replacement part may be automatically dispatched to you depending on your
PC service plan.
The following parts may be dispatched automatically:
● Hard drive
● Memory module
● Optical drive
● Keyboard
● Mouse
● Battery
● Video card
Creating support request
41