Users Guide
2. On the Remove Viruses & Malware tile, click Run.
During the optimization, the name of task that is running is displayed above the tiles and the progress of scan is displayed on
the tile.
CAUTION: If you cancel the optimization while it is in progress, the changes that were performed are not
reversed.
Results
● The number of viruses and malware that are removed is displayed on the Remove Viruses & Malware tile, Home page, and
on the History page.
●
If PUPs are detected on the PC, the number of PUPs that are detected is displayed on the Remove Viruses & Malware
tile. For instructions to remove PUPs, see Remove potentially unwanted programs on page 35.
Remove potentially unwanted programs
Prerequisites
You must have administrator rights on the PC.
About this task
Potentially unwanted programs (PUPs) are programs that are installed in the background when you install an application. PUPs
reduce your PC performance or display unwanted advertisements.
SupportAssist detects PUPs on your PC through a manually initiated or automated virus and malware scan. If PUPs are
detected, the Remove Viruses & Malware tile icon is displayed in red color and the number of PUPs that were detected is
displayed on the tile. You can review and remove the PUPs that were detected on your PC.
NOTE:
If PUPs are detected during an automated scan, a notification is displayed. For information about the types of
notifications that are displayed by SupportAssist, see Notifications on page 17.
Steps
1. Open SupportAssist.
2. On the Remove Viruses & Malware tile, click View.
The PUPs details page is displayed.
NOTE:
By default, all the PUPs are selected. You can review and clear the selections of the PUPs that you do not want
to remove from the PC.
3. Optionally, to view more information about a PUP, click the Click here for more details link.
4. Click Remove and then click Confirm.
The selected PUPs are removed from the PC.
5. Click OK.
Results
The number of PUPs that are removed is displayed on the Home page and the History page.
Run all PC scans and optimizations
About this task
Initiate a complete PC scan to identify hardware issues, required optimizations, and identify updates to drivers or Dell
applications that are installed on your PC.
Steps
1. Perform one of the following:
● Open SupportAssist and click Start Now.
● Open SupportAssist, click
, and then click Run all.
Optimizing your PC
35