Users Guide

System repair overview
The system repair feature enables you to instantly rollback to a previous point in time on your PC to resolve boot issues or any
other performance issues. This feature is automatically enabled on PCs with at least 50 GB of free hard drive space and where
SupportAssist OS Recovery is available. But, if your PC has less than 50 GB of free hard drive space, you can manually enable
the feature in SupportAssist or the operating system control panel settings.
NOTE: If a critical hardware issue is detected on your PC, the system repair feature is disabled until you create a support
request.
This feature helps you to instantly restore your PC to a previous point in time. Restoring your PC may help in resolving issues
caused by virus or malware infections, registry corruption, system file corruption, issues with operating system patches, or
drivers.
NOTE: This feature does not completely protect the program files. The non-Dell applications that are installed on your PC
may be removed when the PC is restored to a previous restore point.
Configure system repair settings
Prerequisites
SupportAssist OS Recovery 5.1 or later must be available on your PC.
About this task
Configuring system repair settings enables you to select the amount of hard drive space you want to allocate for storing system
repair backups.
NOTE:
If the amount of free hard drive space available on your PC is less than 12 GB, new system repair backups are not
created.
Steps
1. Open SupportAssist, click the settings icon, and then click Settings.
2. Click System Repair.
The system repair settings are displayed.
3. Select the amount of hard drive space you want to allocate for storing system repair snapshots, for example, 15 GB.
4. Click Save.
Repair your PC
About this task
System repair feature enables you to diagnose and troubleshoot common issues that may occur before your PC boots to the
operating system. It checks and fixes the partition table, start-up file, and the health of the Windows operating system.
Steps
1. Open SupportAssist and go to Troubleshooting > Restore my PC with System Repair, and then click Launch System
Repair.
2. Click Yes, restart.
The PC restarts , and the SupportAssist OS Recovery user interface is displayed.
● If the issue is fixed successfully, the Everything's back to normal status is displayed. Click DONE.
● If the issue cannot be fixed or if the repair is unsuccessful, an error message is displayed. Click RESET OPTIONS to
reset the operating system of your PC. See System reset overview on page 22
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System repair overview 21