Release Notes

Compatibility
SupportAssist is supported on the following Dell systems:
● Laptops and desktops
○ Inspiron
○ XPS
○ Alienware
○ Latitude
○ Vostro
○ OptiPlex
○ Precision
Minimum PC requirements
The following table lists the minimum PC requirements for installing and using SupportAssist:
Table 1. Minimum PC requirements
Particulars Requirements
Operating system
NOTE: SupportAssist is
supported on both 32-bit and
64-bit operating systems.
Laptops and desktops:
● Microsoft Windows 8
● Microsoft Windows 8.1
● Microsoft Windows 10
Edge Gateways:
● Microsoft Windows 10 IoT Enterprise 2015 LTSB (only 64-bit)
● Microsoft Windows 10 IoT Enterprise 2016 LTSB (only 64-bit)
Embedded Box PCs:
●
Microsoft Windows 10 Professional (only 64-bit)
● Microsoft Windows 10 IoT Enterprise 2015 LTSB (only 64-bit)
● Microsoft Windows 10 IoT Enterprise 2016 LTSB (only 64-bit)
Software Microsoft .NET Framework 4.6.1
NOTE: If you do not have Microsoft .NET Framework 4.6.1, SupportAssist installs
the latest Microsoft .NET Framework on your PC.
Web browser Microsoft Edge, or Internet Explorer 10 or later
Hardware
● Memory (RAM)—2 GB
● Hard drive free space—1 GB
Network Internet connectivity
Ports
● 5700—to open the SupportAssist user interface
● 9012—to communicate with Dell SupportAssist service
● 8883, 8884, 8885, or 8886—to communicate with Dell support website
● 28283—to pair your Dell PC to any other PC for data migration
● 28100–28700—to migrate your data to your Dell PC from any other PC
The PC must be able to connect to the following destinations:
● https://saservices.dell.com
2
Compatibility 5