Users Guide

Getting started with SupportAssist for Home
PCs
SupportAssist is preinstalled on all PCs shipped out of the Dell factory. If SupportAssist is not preinstalled, follow the
instructions in this section to install, configure, and use SupportAssist.
Minimum PC requirements
The following table lists the minimum PC requirements for installing and using SupportAssist:
Table 2. Minimum PC requirements
Particulars Requirements
Operating system
NOTE: SupportAssist is
supported on both 32-bit and
64-bit operating systems.
Laptops and desktops:
● Microsoft Windows 8
● Microsoft Windows 8.1
● Microsoft Windows 10
Edge Gateways:
● Microsoft Windows 10 IoT Enterprise 2015 LTSB (only 64-bit)
● Microsoft Windows 10 IoT Enterprise 2016 LTSB (only 64-bit)
Embedded Box PCs:
● Microsoft Windows 10 Professional (only 64-bit)
● Microsoft Windows 10 IoT Enterprise 2015 LTSB (only 64-bit)
● Microsoft Windows 10 IoT Enterprise 2016 LTSB (only 64-bit)
Software Microsoft .NET Framework 4.6.1
NOTE: If you do not have Microsoft .NET Framework 4.6.1, SupportAssist installs
the latest Microsoft .NET Framework on your PC.
Web browser Microsoft Edge, or Internet Explorer 10 or later
Hardware
● Memory (RAM)—2 GB
● Hard drive free space—1 GB
Network Internet connectivity
Ports
● 5700—to open the SupportAssist user interface
● 9012—to communicate with Dell SupportAssist service
● 8883, 8884, 8885, or 8886—to communicate with Dell support website
● 28283—to pair your Dell PC to any other PC for data migration
● 28100–28700—to migrate your data to your Dell PC from any other PC
The PC must be able to connect to the following destinations:
● https://saservices.dell.com
● https://apidp.dell.com
● https://fuslite.dell.com
● https://cs-is.dell.com
● https://techdirect.dell.com/
● https://api.dell.com
2
Getting started with SupportAssist for Home PCs 9